Cancel an order
The unpaid order or pending order will automatic cancel after certain period, so you no need to contact us to cancel order if you not yet paid it, we advise new customer try place an order to test our order flow and find out the total amount.
We can accept cancel for paid order in 1 business day, if you pay via Paypal, full refund will issue through Paypal system and if you pay via credit card or bank transfer or any other payment method we can only issue refund via discount coupon, or direct refund through Moneybookers system after deduct all processing fees.
Restocking fees on cancelled orders?
For order in status "Processing" there are no restocking fee. For "Shipped" status we will charge a 30% total amount of restocking fees and refund only when we confirm receipt the return item back to us, all shipping cost and send back to us cost is not refundable.
Upon receipt of your return, we will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees.
